Refund policy
:root { --ink: #080808; --cream: #f0ede8; --parchment: #f0ede8; --silver: #9a9488; --green: #1e3d2f; --dim: #6a6660; --rule: rgba(30,61,47,0.15); } * { margin: 0; padding: 0; box-sizing: border-box; } body { background: var(--parchment); color: var(--ink); font-family: 'Raleway', sans-serif; font-weight: 300; line-height: 1.7; min-height: 100vh; } body::before { content: ''; position: fixed; inset: 0; background-image: url("data:image/svg+xml,%3Csvg viewBox='0 0 256 256' xmlns='http://www.w3.org/2000/svg'%3E%3Cfilter id='noise'%3E%3CfeTurbulence type='fractalNoise' baseFrequency='0.9' numOctaves='4' stitchTiles='stitch'/%3E%3C/filter%3E%3Crect width='100%25' height='100%25' filter='url(%23noise)' opacity='0.04'/%3E%3C/svg%3E"); pointer-events: none; z-index: 0; opacity: 0.6; } .wrap { position: relative; z-index: 1; max-width: 780px; margin: 0 auto; padding: 80px 40px 120px; } .logo { display: block; width: 500px; max-width: 100%; margin: 0 auto 40px; } .eyebrow { font-size: 9px; font-weight: 500; letter-spacing: 0.32em; text-transform: uppercase; color: var(--green); margin-bottom: 14px; } h1 { font-family: 'Cormorant Garamond', serif; font-style: italic; font-weight: 700; font-size: clamp(36px, 6vw, 58px); line-height: 1; color: var(--ink); margin-bottom: 20px; } .intro { font-size: 13px; color: var(--dim); max-width: 520px; margin-bottom: 64px; line-height: 1.8; } .rule { width: 100%; height: 1px; background: var(--rule); margin: 48px 0; } .section { margin-bottom: 56px; } .section-label { font-size: 8px; font-weight: 600; letter-spacing: 0.35em; text-transform: uppercase; color: var(--green); margin-bottom: 6px; } h2 { font-family: 'Cormorant Garamond', serif; font-style: italic; font-weight: 600; font-size: clamp(22px, 3vw, 30px); color: var(--ink); margin-bottom: 24px; line-height: 1.2; } p { font-size: 13px; color: var(--dim); margin-bottom: 16px; line-height: 1.85; } p strong { color: var(--ink); font-weight: 500; } /* Steps */ .steps { display: flex; flex-direction: column; gap: 0; margin-top: 8px; margin-bottom: 8px; } .step { display: grid; grid-template-columns: 40px 1fr; gap: 16px; padding: 20px 0; border-bottom: 1px solid rgba(30,61,47,0.1); align-items: start; } .step:last-child { border-bottom: none; } .step-num { font-family: 'Cormorant Garamond', serif; font-style: italic; font-size: 28px; font-weight: 600; color: rgba(30,61,47,0.25); line-height: 1; padding-top: 2px; } .step-title { font-size: 11px; font-weight: 600; letter-spacing: 0.12em; text-transform: uppercase; color: var(--ink); margin-bottom: 6px; } .step-body { font-size: 13px; color: var(--dim); line-height: 1.75; margin: 0; } /* Eligibility table */ .elig-table { width: 100%; border-collapse: collapse; margin-top: 8px; margin-bottom: 8px; } .elig-table thead tr { border-bottom: 1px solid var(--rule); } .elig-table th { font-size: 8px; font-weight: 600; letter-spacing: 0.28em; text-transform: uppercase; color: var(--dim); padding: 0 16px 14px 0; text-align: left; } .elig-table td { font-size: 12px; font-weight: 300; color: var(--dim); padding: 16px 16px 16px 0; border-bottom: 1px solid rgba(30,61,47,0.08); vertical-align: top; } .elig-table td strong { display: block; color: var(--ink); font-weight: 500; font-size: 12px; margin-bottom: 2px; } .badge { display: inline-block; font-size: 8px; font-weight: 600; letter-spacing: 0.16em; text-transform: uppercase; padding: 3px 8px; } .badge-yes { background: var(--green); color: var(--parchment); } .badge-no { background: rgba(30,61,47,0.1); color: var(--dim); } /* Note box */ .note { border-left: 1px solid var(--green); padding: 16px 20px; background: rgba(30,61,47,0.06); margin-top: 24px; } .note p { font-size: 12px; margin: 0; color: var(--green); line-height: 1.75; } .note p strong { color: var(--green); font-weight: 600; } /* Footer */ .footer-rule { width: 32px; height: 1px; background: var(--rule); margin: 64px 0 28px; } .footer-text { font-size: 11px; color: var(--dim); line-height: 1.8; } @media (max-width: 600px) { .wrap { padding: 48px 24px 80px; } .step { grid-template-columns: 32px 1fr; } }
Returns & Refunds
We want you to be completely satisfied with your purchase. If something isn't right, we're here to help. Please read our policy below carefully before making a return request.
Our Returns Policy
| Product | Returns Accepted | Window |
|---|---|---|
| Webcam CoversMade to order | Faulty only | 14 days from delivery |
| Mobile Phone AccessoriesMade to order | Faulty only | 14 days from delivery |
| Apparel & Printed ItemsMade to order | Faulty only | 14 days from delivery |
Webcam Covers & Mobile Accessories
As our webcam covers and mobile phone accessories are produced to order, we do not accept returns or exchanges for change of mind. If your item arrives damaged, defective, or is lost in transit, please contact us within 14 days of receipt (or expected delivery date) and we will arrange a replacement or full refund at no cost to you.
Damaged or defective items. Please include your order number and a photo of the issue when you get in touch — this helps us resolve things as quickly as possible.
Made to Order Items
Because all our apparel and printed products are made to order, we do not accept returns or exchanges for sizing issues or change of mind.
However, if your item arrives damaged, defective, or is lost in transit, please contact us within 14 days of receipt (or expected delivery date) and we will arrange a replacement or full refund at no cost to you.
Damaged or defective items. Please include your order number and a photo of the issue when you get in touch — this helps us resolve things as quickly as possible.
How to Make a Return
Email hello@blackwidowsecurity.co.uk with your order number, a description of the issue, and a photo where possible. Do not send items back without hearing from us first.
We'll review your query and get back to you within one business day. If your item is confirmed faulty, damaged, or lost, we'll confirm next steps.
We'll arrange a replacement or process a full refund to your original payment method within 5–10 business days — whichever you prefer.
What We Cannot Accept
The following items are not eligible for return or refund, except in the case of a fault or error on our part:
Items returned after the 14-day window. Items that have been used, opened (where packaging integrity matters), or are not in their original condition. Apparel and made-to-order items returned due to sizing or change of mind.
Your statutory rights as a UK consumer are not affected by this policy. Under the Consumer Rights Act 2015, you are entitled to a refund, repair, or replacement if goods are faulty, not as described, or unfit for purpose.
Questions?
If you have any questions about a return or refund, please don't hesitate to get in touch. We aim to respond to all queries within one business day.
Email us at hello@blackwidowsecurity.co.uk with your order number and we'll take it from there.