Welcome to Black Widow Security

The terms "we", "us" and "our" refer to Black Widow Security Solutions. We operate this store and website — including all related information, content, features, tools, products and services — to provide you, the customer, with a curated shopping experience (the "Services"). Our store is powered by Shopify.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when using our Services. They include important information about warranty disclaimers and limitations of liability.

Access & Account

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, and that you have given us consent to allow any minor dependents to use the Services on devices you own or manage.

To use our Services you may be asked to provide information such as your email address, billing, payment, and shipping details. You warrant that all information you provide is correct, current, and complete.

You are solely responsible for maintaining the security of your account credentials and all activity on your account. You may not transfer, sell, assign, or license your account to any other person.

Our Products

We have made every effort to represent our products accurately. However, colours or product appearance may differ from how they appear on your screen depending on your device and settings. We do not warrant that the quality of any products will meet your expectations or be identical to how they are depicted online.

All product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product at any time and may limit quantities available to any person, region, or jurisdiction.

Orders

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order for any reason. Your order is not accepted until we confirm acceptance and receive payment. Please review your order carefully before submitting, as we may be unable to accommodate cancellations after an order is accepted.

If we do not accept, change, or cancel an order, we will attempt to notify you using the contact details provided at the time of order. Your purchases are subject to return solely in accordance with our Refund Policy. You confirm that purchases are for your own personal or household use and not for commercial resale or export.

Prices & Billing

Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed, as set out in your order confirmation email. Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs, or import charges.

You agree to provide current, complete, and accurate payment and account information for all purchases. You confirm that: (i) the payment information you provide is true and correct; (ii) you are authorised to use that payment method; (iii) charges will be honoured by your payment provider; and (iv) you will pay all charges including applicable taxes and shipping.

Shipping & Delivery

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

Intellectual Property

Our Services — including all trademarks, brands, text, images, graphics, video, audio, and the design and arrangement thereof — are owned by Black Widow Security Solutions or its licensors and are protected by copyright and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, or transmit any material from our Services without our prior written consent. Black Widow Security Solutions's names, logos, and slogans are trademarks of Black Widow Security Solutions and may not be used without our prior written permission.

Optional Tools

You may be provided access to tools offered by third parties as part of the Services. We neither monitor nor have any control over such tools. Access is provided "as is" and "as available" without any warranties or endorsement. We shall have no liability arising from your use of optional third-party tools. Any use is entirely at your own risk and discretion.

Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for examining or evaluating the content or accuracy of any third-party materials. If you leave our Services to access third-party sites, you do so at your own risk. We are not liable for any harm or damages related to third-party content, products, or services. Complaints regarding third-party products should be directed to the third party.

Relationship with Shopify

Our store is powered by Shopify. However, all sales and purchases are made directly with Black Widow Security Solutions. By using our Services, you acknowledge that Shopify is not responsible for any aspect of transactions between you and us, including any injury, damage, or loss resulting from purchased products. You expressly release Shopify and its affiliates from all claims arising from your purchases with us.

Privacy Policy

All personal information collected through our Services is subject to our Privacy Policy. Certain information may also be subject to Shopify's Privacy Policy. Because our Services are hosted by Shopify, Shopify collects and processes personal information about your use of the Services. Information you submit may be transmitted to Shopify and third parties in other countries in order to provide services to you.

Feedback

If you submit any ideas, suggestions, feedback, or reviews ("Feedback"), you grant us a perpetual, worldwide, royalty-free licence to use, reproduce, modify, publish, and distribute such Feedback for any purpose, including commercial use. You confirm that you own or have all rights to the Feedback submitted, and that it complies with these Terms.

We may monitor, edit, or remove Feedback that we determine to be unlawful, offensive, or otherwise objectionable. You are solely responsible for any Feedback you provide.

Errors, Inaccuracies & Omissions

There may occasionally be information on our Services that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice.

Prohibited Uses

You may use our Services for lawful purposes only. You may not use our Services: for any unlawful or malicious purpose; to violate any regulations or laws; to infringe intellectual property rights; to harass or harm any person; to transmit false or misleading information; to send spam or unsolicited communications; to impersonate any person or entity; or to engage in conduct that restricts or inhibits others' use of the Services.

You also agree not to upload malicious code; reproduce or resell any portion of the Services; collect personal information of others; or use automated tools, scrapers, robots, or AI agents to access the Services without our permission. We reserve the right to suspend or terminate your account if you violate any part of these Terms.

Agents

This section applies if you use, allow, or enable any automated agent or software to access, use, or interact with our Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of a person or entity without direct supervision.

No Agent may access our Services unless it clearly identifies itself and operates in accordance with the requirements below. No Agent may access our Services if we have requested that it refrain from doing so. We may use technical measures to limit how Agents access our Services.

Agents must: (i) identify themselves in all HTTP/HTTPS requests via the user agent string; (ii) not conceal or obfuscate that access is from an Agent; (iii) respond truthfully to any prompt seeking to determine if interactions are from a human or computer; and (iv) not circumvent any measures intended to block or limit Agent access.

Termination

We may terminate this agreement or your access to the Services at any time without notice, at our sole discretion. You will remain liable for all amounts due up to the date of termination. The following sections will survive termination: Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, and Privacy Policy.

Disclaimer of Warranties

Information presented through our Services is made available for general information purposes only. We do not warrant its accuracy, completeness, or usefulness. Any reliance on such information is strictly at your own risk.

EXCEPT AS EXPRESSLY STATED BY BLACK WIDOW SECURITY SOLUTIONS, THE SERVICES AND ALL PRODUCTS ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE ABOVE MAY NOT APPLY TO YOU IN FULL.

Limitation of Liability

TO THE FULLEST EXTENT PROVIDED BY LAW, BLACK WIDOW SECURITY SOLUTIONS, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR REPLACEMENT COSTS, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PROCURED THROUGH THE SERVICES.

Indemnification

You agree to indemnify, defend and hold harmless Black Widow Security Solutions, Shopify, and our affiliates, officers, directors, employees, agents, and service providers from any losses, damages, liabilities, or claims — including reasonable legal fees — arising out of: (1) your breach of these Terms; (2) your violation of any law or third-party rights; or (3) your access to and use of the Services.

General Provisions

Severability. If any provision of these Terms is found to be unlawful or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remainder of the Terms will continue in full force.

Entire Agreement. These Terms and any policies posted by us constitute the entire agreement between you and us and govern your use of the Services, superseding any prior agreements.

Assignment. You may not transfer or assign this agreement without our prior written consent. We may transfer or assign our rights and obligations without notice to you.

Governing Law. These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where Black Widow Security Solutions is headquartered. You consent to the personal jurisdiction of such courts.

Changes to Terms. We reserve the right to update or replace any part of these Terms at any time by posting changes to our website. Your continued use of the Services following any changes constitutes acceptance of those changes. We will notify you of any material changes in accordance with applicable law.

Contact Information

Questions about these Terms of Service should be sent to us at lily@blackwidowsecurity.co.uk.